Which action demonstrates effective communication by a nursing assistant?

Listening attentively to resident concerns is a key aspect of effective communication in a healthcare setting. When a nursing assistant demonstrates active listening, it shows respect for the resident's feelings and thoughts. This not only fosters trust and a positive relationship but also ensures that important information is accurately understood and addressed. Active listening involves focusing fully on the speaker, providing feedback, and not interrupting, which can help residents feel valued and more comfortable expressing their needs and concerns.

In healthcare, where clear communication is crucial for providing appropriate care, actively listening can lead to better outcomes for residents. This practice encourages a supportive environment that enhances the overall quality of care.