What is the best response for a nursing assistant dealing with a combative resident?

Remaining calm and lowering the tone of your voice is crucial when dealing with a combative resident. This approach helps to defuse the situation and can prevent escalation. By maintaining a calm demeanor, you demonstrate to the resident that you are in control of the situation, which can promote a sense of safety and security for both you and the resident.

Additionally, using a softer tone can help to soothe the resident and may encourage them to respond positively. It shows empathy and respect, which is essential in providing quality care. A calm presence can often help the resident feel more at ease and may lead to more productive communication, allowing you to address any underlying issues contributing to their behavior.

This strategy aligns with best practices in healthcare, focusing on de-escalation techniques that prioritize the safety and well-being of both the resident and the nursing staff.